Shipping and Returns

Shipping

We ship orders Monday through Friday, and our warehouse is closed on weekends. Orders can take up to two business days to process before they leave our warehouse. If an order will take longer, we will contact you by phone or email. The shipping speed you choose at checkout applies to the carrier, not to our processing time. If you need an order by a certain date, please call us before you order so we can check availability and shipping options.

Do not reroute your package

If you are a UPS My Choice customer, do not reroute your package to any other destination, including UPS access points. We are not responsible for lost or damaged packages that a customer reroutes to an address other than the one given at checkout.

Shipping methods

We ship most orders with UPS. Some items may ship with USPS to improve delivery times. If you need your order expedited, please call us so we can quote the extra shipping cost.

Shipping destinations

We only ship within the United States. All of our products are made from hemp and meet federal requirements, but some states regulate their sale.

Our CBD products cannot be shipped to:

Idaho
Nebraska

Returns

Our returns policy is in effect for 14 days from the day you receive your order. After 14 days we cannot offer a refund or exchange.

Packaging. Return products sealed in their original packaging, with the paperwork that came with your order so we can match the return to your invoice.
Carrier. We accept returns by USPS only, using a return label we approve. Please contact us for a label before you send anything back.
Address. Mail returns to: 33972 Texas St. SW, Albany, OR 97321.

You are responsible for return shipping costs, which are not refundable. If you are returning a large order, we recommend a trackable service with insurance, because we cannot guarantee that we will receive your return.

Refunds

Once we receive and inspect your return, we will email you to confirm and let you know whether your refund is approved. Approved refunds go back to your original payment method. How long that takes depends on your bank.

Late or missing refunds. If you have not received a refund, first check your bank account again, then contact your card company and your bank, since posting a refund can take time. If you still have not received it, email us at info@discountpharms.com.

Sale items. Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items that arrive defective or damaged. Email info@discountpharms.com before sending the item back.

Shipping & Returns Policy